Customer Service (English)

• Tilburg
• € 2.500 - 3.200 per maand
• Vast dienstverband
• 40 uur, 5 dagen per week
• MBO

As a Customer Service Specialist, you are the first point of contact for our customers. Your role is crucial in ensuring the smooth flow of the order process, from incoming to outgoing goods. With your proactive attitude, you ensure that customers are and remain satisfied. Start as a Customer Service Specialist with a salary ranging from €2500 to €3200, and enjoy excellent growth opportunities at a thriving and leading logistics organization. Excited to learn more? Read on to discover more!

who you are

As Customer Service Specialist, your role is defined by a strong customer-oriented approach and clear communication skills. You're not only solution-oriented but also proactive in atniticpating customer needs and addressing challenges. Resilience under pressure allowes you to navigate stressful situations with ease. Additionally, flexibility is your main strength in both tasks as working hours which makes it easy to adapt to the dynamic environment. Besides these characteristics you posses over:

• Relevant expertise through education and/or work experience in logistics;
• experience in a B2B customer service role and served large clients;
• proficiency with the Microsoft Office package.

what will you do

In this role, you act as the first point of contact for our clients. Being proactive in understanding and responding to customer needs is key, as is the ability to quickly and efficiently resolve issues and complaints. You'll handle various administrative tasks, coordinate incoming and outgoing goods, and manage the entire order process. Additionally, proper follow-up on customs documents and invoices is essential. Contributing to and implementing improvements in our processes and services will also be part of your responsibilities.

where will you work

This leading logistics organization operates with an UNLEASH strategy, continuously refining its journey more precisely than ever. As a global leader in logistics and supply chain management, it is dedicated to innovation and sustainability, focusing on both people and the planet. By combining cutting-edge technology with a commitment to reducing environmental impact, the organization takes bold steps to shape a more sustainable future—taking a step in the present and a step into the future.

apply

Ready to take the leap? Come talk to us and discover how you can make a difference!