Customer Support Officer

• Venlo
• € 2.368 - 3.110 per maand
• Vast dienstverband
• 40 uur, 5 dagen per week
• MBO
• Tempo Team

Do you love engaging with people? Are you looking to work in a logistics setting and earn up to €3,110 per month? Sounds exciting! Keep reading to learn more about the role of Customer Support Officer and what it has to offer!

who you are

You relish interacting with different parties and bring a service-oriented mindset, always aiming for top results. Navigating a fast-paced environment is no issue for you. You maintain a clear overview and stay fully informed about all developments.

As a Customer Support Officer, you will also have the following qualities:

As a customer support officer, you will additionally possess the following qualities:

• You have prior experience in a similar role.
• You are fluent in English, and speaking Dutch is a bonus!
• You are knowledgeable in Excel and ERP/WMS systems.
• You excel at analyzing reports.
• You enjoy working collaboratively in a team.

what will you do

As a Customer Support Officer, you'll primarily handle incoming orders. You'll review the orders and follow up on any missing information. You'll stay in touch with suppliers and maintain strong communication with colleagues across all departments. Your role will ensure that all orders are thoroughly checked, recorded, and shipped accurately.

In addition, you will also be responsible for:
As a customer support officer, you will also be involved in the following tasks:

• Oversee the accurate processing of outgoing orders for a specific customer.
• Your primary objective is to ensure these orders are delivered on time, maximizing customer satisfaction.
• Should any issues arise, you’ll address them with your system analysis and problem-solving skills.
• Monitor the status of outgoing orders and manage any exceptions.
• Conduct thorough data analysis in the systems, keeping established KPIs, expectations, and schedules in mind.
• If discrepancies occur between incoming and outgoing orders, you’ll coordinate with the relevant colleagues to resolve the issues.

where will you work

As a Customer Support Officer, you'll join a logistics company that values your personal growth. The opportunities for advancement here are limitless! #MKB

• Two shifts available: 06:00-15:00 and 15:00-00:00
• Day shift: 08:00-17:00
• Direct employment with the company #vastdienstverband

apply

Your future colleagues are excited to meet you, and we’ll be happy to send you an invitation! Interested in this fantastic role as a Customer Support Officer? Apply now, and we’ll get in touch with you as soon as possible!